aj999 Privacy Policy – How We Protect Your Personal Data

Last Updated: January 2026

Introduction

aj999 ("aj999", "We", "Us", "Our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information that you provide when you use the aj999 platform, including the website at aj999.bio, all associated pages, and any services accessed through the platform. This policy applies to all registered users, visitors, and any other person whose personal data is processed by aj999.

By accessing the aj999 platform, registering an account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this policy, please do not use the platform. This Privacy Policy should be read alongside the aj999 Terms and Conditions, which govern your use of the platform.

Our Privacy Commitments

1. Information We Collect

aj999 collects personal information in several ways: directly from you when you register or use the platform, automatically through your use of the platform, and in some cases from third-party service providers such as payment processors. The categories of personal information we collect are set out in the table below.

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless you voluntarily provide it in a support communication and it is strictly necessary to resolve your query. If such data is provided, it will be treated with the highest level of care and will not be retained beyond the purpose for which it was provided.

2. How We Use Your Information

aj999 uses the personal information we collect for the following purposes. We only process your data where we have a lawful basis for doing so, as described in section 3 of this policy.

• Account creation and management: to register your account, verify your identity, and manage your account settings and preferences throughout your use of aj999.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods; to verify that payment instruments belong to the registered account holder.
• Platform operation and improvement: to deliver the games, betting markets, and other features you use; to analyse usage patterns and improve the platform's performance, design, and game library.
• Regulatory compliance and fraud prevention: to comply with anti-money laundering (AML) obligations, KYC requirements, and other applicable legal obligations; to detect, investigate, and prevent fraud, cheating, and prohibited conduct.
• Customer support: to respond to your queries, complaints, and support requests; to keep records of communications for quality assurance and dispute resolution purposes.
• Responsible gaming: to monitor gambling activity for signs of problem gambling and, where appropriate, to contact you with information about responsible gaming tools and resources available through aj999.

3. Legal Basis for Processing

We process your personal data only where we have a valid legal basis. The legal bases we rely on are as follows.

• Contract performance: most of our processing is necessary to provide you with the services you have requested — to operate your account, process your transactions, and deliver the platform features you use.
• Legal obligation: we process certain data (including identity verification and transaction records) because we are required to do so by applicable law, including AML and KYC regulations.
• Legitimate interests: we process certain data (such as usage analytics and fraud detection signals) where it is in our legitimate interests to do so, provided those interests are not overridden by your rights and freedoms.
• Consent: where we send you optional marketing communications or conduct optional surveys, we will do so only with your explicit consent, which you may withdraw at any time.

4. Sharing Your Information

aj999 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Service providers: we share data with carefully selected third-party providers who assist us in operating the platform — including payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, cloud hosting services, and customer support tools. All service providers are bound by strict data processing agreements.
• Game providers: when you play a game hosted by a third-party provider such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi, certain gameplay data (such as bet amounts and session information) is transmitted to that provider as necessary to operate the game. Game providers are required to handle this data securely.
• Legal authorities: we may disclose your personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by applicable law, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of aj999, our users, or the public.
• Business transfers: in the event that aj999 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified in advance if such a transfer is to occur.

5. Payment Data and Financial Information

aj999 does not store complete payment credentials such as full bKash PIN codes, full bank account numbers, or full card numbers. When you make a deposit via bKash, Nagad, Rocket, or another supported method, the transaction is processed by the relevant payment provider using their secure infrastructure. aj999 receives a transaction confirmation and a partial identifier (for example, the last four digits of a mobile wallet number) sufficient to identify the payment method for withdrawal purposes, but not to initiate future payments without your explicit action.

All financial transaction records — including deposit history, withdrawal history, bet history, and bonus transaction records — are retained for a minimum period required by applicable law for anti-money laundering compliance purposes. These records are stored securely and access is restricted to authorised personnel only.

6. Cookies and Tracking Technologies

aj999 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise you between sessions and deliver a consistent experience. We use the following categories of cookies.

• Strictly necessary cookies: these are essential to the operation of the platform and cannot be disabled. They enable core functions such as user authentication, session management, and security features.
• Functional cookies: these remember your preferences (such as language settings and display options) to personalise your experience on aj999.
• Analytics cookies: these collect anonymised information about how users interact with the platform — which pages are visited, how long sessions last, and which features are used most. This data helps us identify areas for improvement.
• Session security cookies: these help us detect suspicious login activity and protect your account from unauthorised access. They are short-lived and expire when you close your browser session.

You can control cookie preferences through your browser settings. Disabling strictly necessary cookies will affect the functionality of the platform and may prevent you from logging in or processing transactions. Disabling analytics or functional cookies will not prevent you from using the platform but may reduce the quality of your experience.

7. Data Retention

aj999 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. Specifically: account registration data and identity verification documents are retained for a minimum of 5 years after account closure to satisfy AML and KYC legal obligations; financial transaction records are retained for a minimum of 5 years; gameplay and betting records are retained for a minimum of 3 years; customer support communications are retained for 2 years after the resolution of the relevant query.

When data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, aj999 will securely delete or anonymise the data. Anonymised data (from which it is not reasonably possible to identify any individual) may be retained indefinitely for analytical and platform improvement purposes.

8. Your Privacy Rights

You have a number of rights in relation to the personal data that aj999 holds about you. These rights may be subject to limitations under applicable law, in particular where exercising a right would conflict with our legal obligations (for example, AML record-keeping requirements). To exercise any of the following rights, contact us via live chat or at [email protected].

• Right of access: you may request a copy of the personal data aj999 holds about you. We will respond to access requests within 30 days.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it. You may also update certain data directly via your account settings.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply to aj999.
• Right to restriction of processing: you may ask us to restrict the processing of your data in certain circumstances — for example, while you dispute the accuracy of data we hold about you.
• Right to data portability: where technically feasible, you may request that we provide a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: you may object to processing carried out on the basis of our legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your rights.

To exercise any of your privacy rights, please contact aj999 support via live chat or by emailing [email protected]. We will acknowledge your request within 5 business days and aim to resolve it fully within 30 calendar days. We may need to verify your identity before processing a privacy rights request.

9. Security Measures

aj999 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that restrict data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication requirements for account access. We take the security of your personal data seriously and invest continuously in maintaining and improving our security infrastructure.

While we apply industry-standard protections, no security system is entirely infallible. In the event of a data breach that is likely to result in a risk to your rights and freedoms, aj999 will notify affected users as soon as reasonably practicable. We encourage you to use a strong, unique password for your aj999 account and to enable any additional security options available through your account settings.

10. Children's Privacy

aj999 is an adult gambling platform intended exclusively for persons aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a registered account is held by a person under the minimum age, we will immediately suspend that account, void any associated bets or bonuses, and securely delete the personal data collected in connection with that account. If you believe that a person under 21 has registered an account on aj999, please contact us immediately at [email protected] so that we can take prompt action.

11. Changes to This Privacy Policy

aj999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made to this policy, we will notify registered users by displaying a prominent notice on the platform or by sending a notification to your registered mobile number at least 7 days before the changes take effect. The date of the most recent revision is shown at the top of this policy. Your continued use of aj999 following notification of any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact and Privacy Enquiries

If you have any questions, concerns, or complaints about this Privacy Policy or about the way aj999 processes your personal data, or if you wish to exercise any of your privacy rights, please contact our support team. We are committed to resolving privacy enquiries fairly and promptly. All privacy-related communications should be directed to the contact details below.